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CLARKS INTERNATIONAL

clarks"We are coming to the end of the Implementation Phase of your work within our National Distribution Centre (NDC) in Street. I would like to thank your team for the effort they have put in, and the excellent results that have been delivered.

Working in a newly commissioned facility, the project team have helped us address many of the problems that can arise in a new environment. By highlighting, quantifying and addressing the causes of performance losses, we have been able to improve workflow, efficiency and throughput rates. This has required working with those who have designed and built the facility, with software providers and within the overall SAP framework which we use to manage our business. Despite the complexities of the technology and the process itself, Cannizaro have been remarkably successful in suggesting, agreeing and implementing changes which have made improvements in all areas. The overall effect is that we can now reliably ship 30% more volume per day than at the outset of the programme.

Just as importantly, Cannizaro have developed and implemented an overall methodology for forecasting, planning and managing our performance. Our underlying IT platform has been used to provide our staff with immediate, intelligible and relevant operational data that enables them to manage hourly and shift performance at a higher level of efficiency. This has been allied to an intensive programme of “on the floor” training which has helped our team leaders and frontline managers improve their skills greatly. This has improved the sophistication of our response to problems. More specifically it has enabled us to improve our productivity (man-hours per pair) by 35%.

The effect of your work has been to give tremendous impetus to our business. The programme has been implemented with the required degree of sensitivity without allowing the pace to slacken. Deadlines have been met and the scheduled financial objectives for weekly and annualised savings have been comfortably exceeded."

Steve Smith
Supply Chain Director


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