As we near the end of the implementation phase, I am pleased to be able to say that in spite of the geographical diversity of our businesses, and the highly regulated nature of the rail industry, your team, working together with our managers and supervisors, have been successful in the design and introduction of management tools that have given us a far greater degree of transparency and control within our organisation. This, combined with the focused training with key personnel, has enabled the planning and execution of work and allocation of resources to be significantly improved. The measurable improvements in performance and productivity clearly indicate a high return on our investment.
Ian Hume
Managing Director