"I would like to thank you and your team for the excellent study work carried out within Balfour Beatty Rail Infrastructure Services.
When we asked you to perform a review of structure, procedures, practices and behaviours within our Kent region we expected you to find room for improvement.
However, I think that it is fair to say, that managers involved in this region were very surprised at how quickly you gained a detailed insight into the management problems inherent within the operation and at the size, scope and achievability of the improvement potential actually identified.
I would also like to make note of the professionalism of your team, particularly with regard to their interaction with our managers and workforce and with Railtrack management.
We await a decision from Railtrack with regard to the Implementation Phase of the programme. In the meantime, I would like to thank you once again for your work and would be happy to recommend your services to the other interested organisations.."
Steve Hooker
Performance Director