“At the conclusion of the outline study, the brief which Cannizaro commenced work upon was clear and specific with regard to objectives, activities, timescales and costs. I’m pleased to say that these criteria have been met in full and that the manner in which your people have worked has been a good mix of creativity, pragmatism and professionalism.

The system itself we see as a most valuable tool in enabling us to maximise the commercial potential of our Little Chef restaurants and ensuring that customer service and staff productivity are seen by our managers as complementary sides of one coin, not competing priorities. We are confident that the system enables us to invest labour hours in a disciplined, productive and measurable way to the benefit of our customers and our long term growth.”

Peter D. Smith
Managing Director
Roadside Restaurants