Earlier this year we asked you to take a look at our end-to-end customer service operations with a view to defining the consistency, suitability and performance against the then current standards.

Now that the work is complete, I am delighted to say that we have been given considerable insight into the true extent and nature of the problems that were impeding performance.

Within the areas studied, your work has helped significantly in the development of our change plans and we are now confident that we will be able to achieve the necessary improvements in performance together with a substantial reduction on our costs.

I wish you and your team well for the future and would be pleased to recommend your process diagnostics and analysis services to others.”

V.J. Leeson