"As we reach the end of our programme with Cannizaro, I am pleased to see that we have seen considerable improvements in our productivity, achieved in a difficult and heavily regulated environment.
I have been impressed with the professionalism of the Cannizaro team and in particular in the way in which they have worked with our managers and supervisors and won their confidence – an essential step to bringing about cultural change.
The tools that have been developed and the training provided have enabled them to be much more effective in the control of their resources, culminating recently in our reaching the top of Railtrack’s performance league table.
I am confident that as we reach the perpetuation phase of the project that we will see further considerable improvements."
John Pitkin
West Anglian & North London Line Contract Manager